Service Area

The Community Action Agency of Western Connecticut provides social services to a service delivery area of 25 towns which covers parts of both Litchfield and Fairfield County. The towns served include Bethel, Bridgewater, Brookfield, Canaan, Cornwall, Danbury, Darien, Greenwich, Kent, New Canaan, New Fairfield, New Milford, Newtown, North Canaan, Redding, Roxbury, Ridgefield, Salisbury, Stamford, Sharon, Sherman, Warren, Washington, Wilton, and Weston. Additionally, we provide SSBG program service in the towns of Norwalk and Westport.

CAAWC’s model for service is a holistic approach to individuals and families to help people move toward self-sufficiency. CAAWC follows the guidelines of which all Community Action Agencies in Connecticut follow; Human Service Infrastructure. H.S.I. is a process whereby the individual and/or family is looked at as one unit with all barriers addressed. Rather than focus on the one issue that brought the customer into the agency, case managers are trained to look at the whole family and consider many other dimensions such as transportation, income, food, employment, resources, housing, child and elder care, among others. In addition, case managers are cross trained to provide a wide range of services so that no matter what program a customer may have entered (energy, housing, diaper, food, etc.) other services can be provided, “No Wrong Door”. If a customer comes into the agency for help with housing, the Housing Coordinator can also help with a Food Stamp application, fill out an Energy application and make a referral to a local Child Care program for example.

CAAWC is proud to be a part of this approach to case management and has seen many results for its customers.